Returns & Refunds

Hopefully you won’t need to return an item, however if you do, it is our aim to make this process as simple as possible.

By following the guidance below you can help us to help you when a product is not what you expected or is faulty.

General Returns Information

Non-Faulty Goods

You must advise us that you wish to return goods within 30 days of either the delivery date or collection from a branch.

Products should be returned in accordance with the relevant instructions for products bought online or directly from a branch.

Products must be complete and in their original packaging along with any instruction leaflets, unused and in resalable condition.

Products must be returned within 14 days of telling us you wish to return them. Products must be packaged to avoid damage in transit, be contained within outer packaging and must not have carrier labels applied to the products or product packaging. Failure to comply may result in a reduction in the value of credit/refund provided.

Arrangements will be made to exchange, credit or issue a refund.

Your refund will be processed within 14 days for consumers and 30 days for business customers of us receiving the goods back.

We reserve the right to charge business customers a handling charge.

Faulty Goods

Products that are faulty (other than goods which are physically damaged) must be returned as soon as possible after the fault is discovered and must be returned within the applicable warranty period set out in the CED conditions of sale.

Any return should be made in accordance with the relevant instructions for products bought online or in a branch (see Returns Procedure below).

The complete product must be returned unless, if agreed by CED, a specific part may be returned.

Products returned within the warranty period will be repaired, replaced, credited or a refund will be issued.

Damaged, Short or Non-Delivered Goods

Any claim for damaged or short delivered items must be made in writing within 72hrs of delivery. Failure to do so may invalidate any subsequent claim.

If you experience goods which are physically damaged, where a delivery of goods is short or there is non-delivery of goods, please contact the branch or department which supplied, or was due to supply the goods and have ready the following information, or contact us via our website.

Order Number / Invoice Number

Date of Purchase

Product Code

You should notify us of any goods that are defective or fail to correspond with the agreed specification by either contacting our team on 020 3998 2904 or at online@cedltd.co.uk or by visiting one of our branches within 30 days of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time of the defect or failure becoming apparent.

You should notify us in writing of any non-delivery within 7 days of the date on which CED advises you that the order will be delivered.

We will investigate the issue and refer back to you as soon as possible.

Returns Procedure

For goods purchased online via our website

CED will provide a returns note, which must be sent back with the returned goods.

CED will be unable to process any returns unless the goods are accompanied by a returns note.

Once you have your returns note, you can either drop off the goods at a CED branch  or send the goods back by post or carrier to:

Central Electrical Distributors

Unit 1 Aston Expressway Industrial Estate

Pritchett Street

Aston

Birmingham

B6 4EX

Items remain your responsibility until we receive them, therefore for your own protection we recommend you send the parcel using a delivery service that insures you for the value of the goods and requires a signature for proof of delivery (e.g. Royal Mail Recorded/Special Delivery). If returning to our branch network we recommend you obtain a signature.

Once the goods have been received by us you will be advised whether the products will be exchanged, repaired, credited or refunded.

For goods purchased from our branch network

Please contact the branch which supplied the goods and have ready the following information.

Invoice Number

Date of Purchase

Product Code

Reason for Return

You can drop off the goods at your local CED store or the store will arrange collection, for your own protection we recommend you obtain a proof of delivery (signature) when you drop the goods off or when we collect them from you. Our branch network will issue you with a copy of a returns note.

Once the goods have been received by us you will be advised whether the products will be exchanged, repaired, credited or refunded.

Contact details for a branch can be found using our store finder.

Returns Policy

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Phone-red Contact Us

If you have any questions or require any further help on returns and refunds please contact;

For goods purchased online please email online@cedltd.co.uk or call customer services on 020 3998 2904

For goods purchased from our branch network, please contact your local branch.